Friday, May 11, 2012

Bastyr's Health Clinic Scores High Marks on Regional Patient Survey

Bastyr's Center for Natural Health recognized for communication between patients and providers and personal attention in recent survey of 40 medical groups across Puget Sound.

Newly released findings from the Puget Sound Health Alliance show that patients have a positive experience when visiting Bastyr Center for Natural Health, the teaching clinic of Bastyr University. Specifically, Bastyr Center scored very highly in two key areas: communication between patients and providers, and personal attention.

“We are thrilled to receive and share this information about our clinic with others across the region,” said Bastyr Center Chief Medical Officer Jamey Wallace, ND.  “It illustrates what we have always believed in – understanding that patients are human beings who have come to us with their most personal issues and are deserving of our time and attention.”

Part of what makes Bastyr Center so successful is its unique Team Care model, where a licensed provider and two to three advanced student clinicians work together to provide patients with highly individualized treatments and generous practitioner time.

"My care team checks in with me as a person and asks me about my life — it isn't just about the chart and the symptoms,” said Bastyr Center patient Georgia Ray Williams. “It really feels like a higher standard of care."

According to the Puget Sound Health Alliance, the initiative, called Your Voice Matters, marks the first time any organization in Washington state has asked patients about their experience of care in the primary care setting. Then it compared the results of 40 other medical groups with clinics in 156 locations across Puget Sound. Bastyr Center was one of only three medical groups to score above 90th percentile on all four of the publicly reported measures.

“Natural medicine’s strength is that it focuses on the whole person, which takes time,” Dr. Wallace added. “The current standard medical model, where a doctor sees a patient for 10 minutes before going on to the next one, assembly-line style, is what we want to avoid. We are glad to know our patients appreciate our efforts.” 

Of the nearly 90,000 people in the Puget Sound area who received a mailing to participate in this survey between October and December 2011, 36 percent responded. The survey asked patients to report their experiences with their health care provider and the provider’s office staff over the last 12 months.

This report uses data gathered by the Puget Sound Health Alliance.  We certify that our use is consistent with the Alliance’s Rules of Use for Performance Results from the Community Checkup.  To view results for all measures included in the Community Checkup see www.WACommunityCheckup.org.

About Bastyr University

Bastyr University, located near Seattle, Washington, is internationally recognized as a pioneer in natural medicine. As the largest accredited university for natural health arts and sciences in the U.S., Bastyr offers more than 17 degree and certificate programs in fields such as naturopathic medicine, acupuncture & Oriental medicine, and whole-food nutrition. Founded in 1978, the University now includes a leading-edge research facility (the Bastyr University Research Institute) and outstanding clinical training at Bastyr Center for Natural Health. The University’s second campus, Bastyr University California, opened in San Diego, California, in fall 2012, becoming the state’s first and only accredited school of naturopathic medicine.

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Contact

Media Contact Information:

For all expert interview requests please contact:

Derek Wing
Associate Director of Media & Public Relations
Phone: (425) 602-3107
Email: media[at]bastyr[dot]edu

Events

Apr 16

Deepen your understanding of the interconnectedness between energy and healing. Engage the four levels of your being and experience flow as you fuel your body and feed your soul with the Elemental Healing™ Method. Our energy body codes our experiences in its energetic architecture where there is a complete record of all our past experiences and emotional wounds. Healing those wounds is one of the primary rewards of one’s Inner Journey.
April 16, 23 & 30, Wed, 6-9p.m.
Instructor: Lauren Nalder, BSc.
(8 CEUs, PDAs)

Apr 16 Community Ed

Yoga is a way into life. Develop greater awareness of your body's strengths and challenges through yoga. Using the yoga postures (asana) appropriately, we can bring more freedom and peace into our bodies and minds. Working with the breath (pranayama), we can cultivate stillness and strength.
April 16 – June 18, Wednesdays, 6-7:15p.m.
Heidi Fischer, Certified Yoga Teacher.
12.5 HRs

Apr 17 Admissions

Bastyr University will be in Chicago to help you learn about the amazing opportunities that await you at Bastyr.

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Press

Bastyr University Nutrition Faculty Member Receives Prestigious State Honor

The public is invited to a free community event to explore Bastyr University’s teaching clinic

Teaching clinic earns second consecutive year of stellar results in regional patient satisfaction survey

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Bothell-Kenmore Reporter: Bastyr Center for Natural Health Expands Integrative Oncology Services
Puget Sound Business Journal: Bastyr University's President Daniel Church to Retire

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